Refund Policy

1. Digital purchases and delivery

Credits are delivered when credited to your account. A paid plan is delivered when the purchased access is made available to your account. Paid plans pay for access during the agreed period, rather than a minimum number of visits, videos, downloads, or hours of use.

Subject to the exceptions in this policy and applicable law, completed purchases, trial-conversion charges, and subscription renewals are final and non-refundable. Unused access or a low level of use does not by itself mean the purchase was not delivered.

Immediate delivery does not remove consumer rights that cannot lawfully be waived. Where applicable law requires express consent and acknowledgment before a withdrawal right can be lost, those requirements must be satisfied; accepting this policy alone is not a blanket waiver of statutory rights.

2. Free trials and automatic renewals

The trial duration, amount due after the trial, and billing interval are disclosed before you complete checkout, and those disclosed terms govern your trial. A trial keeps the duration and billing terms agreed when it began; we do not shorten an existing trial because a newer offer is shorter.

Trial length

Shown at checkout

After the trial

The price and billing period shown at checkout

Trials per person

One

Earlier trials

Keep their agreed terms

A free trial is an automatically renewing subscription with an initial free period. Providing payment authorization allows the disclosed charge when that period ends and subsequent renewals until you cancel. It does not require another purchase confirmation at each renewal.

Trial and billing periods are measured by elapsed time from the applicable subscription start or billing timestamp, rather than school days, business days, waking hours, or the end of a local calendar date. You must cancel before the trial ends or the next renewal is due. Dates displayed in different timezones must be converted to the same timezone when comparing them; a timezone difference does not shorten the agreed trial.

The checkout agreement, membership records, billing records, and cancellation records are used together to establish the actual deadline. If a displayed deadline or charge conflicts with the terms agreed at checkout, contact us for investigation. An incorrect timestamp does not override the trial or billing period you were promised.

One free trial is allowed per person. Creating extra accounts or changing payment methods to obtain additional trials is not permitted.

3. Cancellation

Where your subscription shows Cancel in your Kuraa account menu, you can cancel there. Any subscription can also be cancelled in your Whop account, or by asking us. Keep the confirmation whichever way you use.

• Where it is shownFastest

  Your Kuraa account menu

  Open the account menu on tikhd.kuraagabut.com and choose Cancel.

• Any subscription

  Your Whop account

  Open your Kuraa membership and complete the cancellation process. Opening the cancellation screen without completing it does not cancel the subscription.

• Any subscription

  Email or Discord

  Email [email protected] or open a ticket in the official Kuraa Discord server.

You can also request cancellation by emailing [email protected] or opening a ticket in the official Kuraa Discord server. Provide enough information to identify the subscription, such as your Kuraa username, the Discord or Google account you sign in with, and your Whop receipt or membership ID. A clear cancellation request received before the applicable deadline counts as on time even if we process it later. If you cannot access your usual account, contact us with your receipt so we can help identify the purchase. Contact us if the cancellation process fails.

Cancellation stops future renewals. For a paid period, you keep access until that period ends. Cancelling during a free trial ends the trial, and the access it gave, immediately. Cancelling after an authorized charge does not reverse that charge or create a right to a refund for the remaining period. A refund inquiry alone is not a cancellation instruction unless it also clearly asks us to stop the subscription.

4. Reasons that do not qualify for a refund

Where the purchase was properly disclosed, authorized, and delivered, the following do not by themselves qualify for a refund:

• Forgetting to cancel a trial or subscription, or cancelling after the deadline.
• Using a paid plan only briefly, using it only during the trial, processing few videos, or not using it after renewal.
• Assuming a different trial duration or renewal deadline from the one agreed at checkout.
• School, work, travel, sleep, limited device access, or a personal scheduling conflict that caused a missed cancellation deadline.
• Not seeing, reading, or receiving a reminder or receipt. This does not excuse any notice we or the provider are legally required to give.
• Changing your mind, no longer needing the service, or a change in personal finances.
• Unused or partly used credits, credits already spent, or unused plan time.
• A later sale, promotion, or price reduction.
• Disappointment with video views, reach, engagement, or other third-party platform outcomes that were not guaranteed.
• Loss of access resulting from a substantiated breach of our Terms, except where a refund is required by law.

These exclusions do not excuse an early or incorrect charge, a failure to honor an on-time cancellation, non-delivery, material misdescription, or a mandatory legal refund.

5. Refund eligibility

We will refund:

• a confirmed duplicate charge for the same order;
• an incorrect or early charge that should not have been collected under the agreed billing terms; or
• a charge collected after an on-time cancellation.

We will also provide the applicable refund or other remedy where:

• paid credits or access were not delivered and we cannot resolve the failure;
• a confirmed problem with our service prevented the purchased service from being supplied; or
• the supplied service materially differed from its description at purchase.

Mandatory legal remedies remain available.

Please report an issue promptly, preferably within 7 days of the charge, so we can investigate. This reporting period is not a 7-day money-back guarantee, an additional free trial, or an extension of the cancellation deadline. It does not shorten statutory or payment-provider claim periods.

An optional service credit or extension may be provided instead of a monetary refund only if you choose that remedy. Approved monetary refunds go to the original payment method, subject to Section 7 for GCash and cryptocurrency. If we permanently discontinue a paid service before the purchased period ends, we will stop renewals and refund the unused paid portion.

Any additional goodwill refund is discretionary. A previous exception does not create an ongoing money-back guarantee or change the rules for future purchases.

6. Evidence and review

1. 1You send the details

   Your Kuraa username or the Discord or Google account you sign in with, your Whop receipt or payment ID, the charge date, and a description of the issue.

2. 2We reply

   We usually reply within 3 business days.

3. 3Refund arrives

   Approved refunds usually arrive within 5–10 business days, depending on the provider and bank.

Send them to [email protected] or an official Kuraa Discord ticket. For timing or cancellation issues, include the confirmation and the timezone shown.

We assess the checkout terms and policy accepted for the purchase, the actual trial or billing period, cancellation communications, payment records, entitlement delivery, and relevant usage records. Usage helps establish delivery but does not defeat a valid billing-error or legal refund claim. A claim of non-use does not by itself establish non-delivery.

Refund timing is separate from cancellation timing.

7. GCash and cryptocurrency payments

Through Whop checkout. GCash, cryptocurrency and other local payment methods are offered at Whop checkout. These purchases are covered by this policy like any other Whop purchase: an approved refund is issued through Whop to the original payment method, subject to Whop's and the payment provider's rules for that method, and may take longer than a card refund.

Paid directly to Kuraa before September 28, 2026. Kuraa stopped taking GCash and cryptocurrency payments directly (through Discord payment tickets) on September 28, 2026. For those earlier purchases, approved GCash refunds return to the originating GCash number. Approved cryptocurrency refunds are sent in the same asset to a wallet address you provide; network fees may be deducted only where permitted by applicable law. Confirm the destination carefully.

8. Payment disputes and provider decisions

Please contact us to resolve a billing or service issue. You may also use Whop's support and refund channels. Nothing in this policy prevents a lawful payment dispute, consumer complaint, or exercise of card-issuer rights.

Whop and payment providers may reverse a payment under their applicable terms, law, or payment-network rules. This policy does not guarantee that a provider will reject a refund request or dispute. We may submit relevant agreement, billing, delivery, cancellation, and usage records for review.

A payment reversal or dispute can result in an access restriction while the payment and entitlement are reviewed. We do not automatically determine how a reversal affects every separate purchase. If a restriction also affects separately paid access or credits, contact us with the receipts so we can review and restore any entitlement that remains valid. A reversal does not entitle Kuraa to permanently retain payment for an unrelated service it will not supply. A good-faith refund request or exercise of a legal right is not, by itself, abuse. Knowingly false evidence or deliberate payment fraud may be investigated under our Terms.

9. Your legal rights

Nothing in this policy excludes or limits a consumer right that cannot be waived, including applicable remedies for unauthorized or incorrect charges, non-delivery, or a service that does not match its description. Any applicable statutory withdrawal rights and required notices take precedence over inconsistent wording in this policy.

10. Policy changes

The version accepted at checkout governs that purchase and the subscription agreement made at that time. A later policy does not retroactively invalidate an existing claim or shorten an agreed trial. Any changes applying to an existing subscription must follow the agreement, applicable notice and consent requirements, and consumer law.

11. Contact

Email [email protected] or open a ticket in the official Discord community linked at tikhd.kuraagabut.com. See also the Terms of Service and Privacy Policy.